Need Assistance? Please contact our Customer Care team via our Contact Form

ORDERS & SHIPPING

SHIPPING INFORMATION

You will find the dispatch options as well as the delivery costs and times in the following table.
Orders are usually shipped within 1 – 2 working days.
 
Destination Shipping Cost Delivery Time (Days)
Argentina Free 5-9
Australia Free 6-11
Brazil Free 6-10
Chile Free 5-7
Colombia Free 7-9
Hong Kong, China Free 4-5
India Free 6-11
Indonesia Free 6-10
Macau, China Free 5-6
Malaysia Free 5-8
Mexico Free 5-10
Morocco Free 8-10
Norway Free 4-6
Pakistan Free 6-7
Peru Free 5-7
Philippines Free 6-7
Puerto Rico Free 4-6
Saudi Arabia Free 5-8
Serbia Free 4-6
Singapore Free 4-5
South Africa Free 5-9
South Korea Free 5-7
Switzerland Free 3-4
Taiwan, China Free 6-7
Thailand Free 6-7
Turkey Free 2-6
UAE Free 5-6
Ukraine Free 4-6
Vietnam Free 7-8

We work closely with our shipping partner to minimize the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.

We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high peak seasons.

At the moment we are unable to ship to PO Boxes or freight forwarder addresses.

 

ORDERS

ALTERNATIVE SHIPPING ADDRESS

The Versace Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.

CHANGING OR CANCELLING AN ORDER

For technical reasons, it is not possible to change your order once it has been confirmed or shipped.
All items purchased at the Versace Online Store can be returned within 30 days. In case you need further support, our Customer Care will be happy to provide assistance

ORDER TRACKING

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the Versace Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.

ORDER INFORMATION

PACKAGING

Depending on the product purchased, your order will be wrapped or packed in Versace garment bags, boxes or dustbags.
Your order will be shipped in a neutral box to protect your shipment from robbery.

INSURANCE

Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.

In case of need for further support, please contact our Customer Care.
 

PROMOTIONS

Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.

Need Assistance? Please contact our Customer Care team via our Contact Form