Need Assistance? Please contact our Customer Care team on +1-888-721-7219

ORDERS & SHIPPING

SHIPPING INFORMATION

SHIPPING INFORMATION TO U.S.
 

You will find the dispatch options as well as the delivery costs and times in the following table.

For expedited service orders the order must be placed by 11 am EST in order to be shipped same day.

Please note that all orders are subject to method of payment verification, and if we are unable to verify your purchase in time this can delay your shipment.

Orders are usually confirmed, packaged and dispatched in 1-2 business days after the order is placed.

 
Destination Shipping Option Shipping Cost Delivery Time

U.S.

Fedex Ground Shipping Free 4-7 business days
Fedex Second Day Shipping $25 2 business days
Fedex Next Day Shipping $35 1 business day
 

Our packages are only delivered from Monday to Friday. A signature from an adult over age 21 is required for a successful delivery.

At the moment we are unable to ship to Puerto Rico, to FPO/APO addresses and to PO Boxes.

Fragrances are not available for Next Day or Second Day delivery methods, and cannot be shipped to Alaska or Hawaii.

Versace will only deliver packages to the address that was requested when your order was placed. Versace does not re-route any packages and does not offer Fedex location pickup service.

SHIPPING INFORMATION TO CANADA

 

You will find the dispatch options as well as the delivery costs and times in the following table.

Express delivery orders must be placed by 11 am EST in order to be shipped the same day.

Please note that all orders are subject to method of payment verification, and if we are unable to verify your purchase in time this can delay your shipment.

Orders are usually confirmed, packaged and dispatched in 1-2 business days after the order is placed.

 
Destination Shipping Option Shipping Cost Delivery Time

Canada

UPS Standard Free 4-7 business days*
UPS Second Day Shipping $30 1-3 business days*

*Please be advised that during these uncertain times, shipments may experience slight delays.

 

Our packages are only delivered from Monday to Friday. A signature from an adult over age 21 is required for a successful delivery.

Canadian shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates. Shipping, duties, taxes and applicable fees are nonrefundable.

We do not ship to APO/FPO addresses or to PO Boxes.

In addition, we are unable to ship fragrances via air and do not deliver orders to remote areas with postal codes starting with X and/or Y.

Versace will only deliver packages to the address that was requested when your order was placed. Versace does not re-route any packages and does not offer UPS location pickup service.

ORDERS

ORDERS BY TELEPHONE

Our Customer Care team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors on 1-888-721-7219.

PRE-ORDERS

For selected groups of styles on Versace.com, that are not immediately available for sale but will be available in the future, Versace may provide customers with the option to place a Pre-Order for these items. When a customer makes a Pre-Order, Versace will provide an estimated shipping/availability date, which may be subject to variations. Once the item arrives in our warehouse and becomes available, we will process and ship your order. At this point, you will receive a shipping notification via email and your credit card will be charged. In the event that the item does not become available at the communicated shipping/availability date, we will notify you via email. You will be apprised of the order status and given the opportunity to cancel the order, or to agree to a future delivery date.

For all Pre-Orders, a credit card will be the only accepted form of payment. Versace will verify the credit card’s validity at the time of order, but the card will not be charged until the item has shipped.

U.S.

For U.S. orders consisting of both Pre-Order items and regular items, we will ship the regular item first and then the Pre-Order item will be shipped once the item becomes available. For orders consisting of multiple Pre-Order items with different shipping/availability dates, we will ship the items as they become available.

 

CANADA

For Canadian orders, we will ship the order once everything arrives in stock and orders will be shipped in accordance with the foregoing or within the 30 days set forth in the Ontario Consumer Protection Act.

ALTERNATIVE SHIPPING ADDRESS

The Versace Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.

CHANGING OR CANCELLING AN ORDER

For technical reasons, it is not possible to change your order once it has been shipped. All items purchased at the Versace Online Store can be returned within 30 days, free of charge. In case you need further support, our Customer Care will be happy to provide assistance.

ORDER TRACKING

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If your order is being shipped to the US you can track your delivery here, if it's being shipped to Canada you can track it here.

ORDER INFORMATION

PACKAGING

Depending on the product purchased, your order will be wrapped or packed in Versace garment bags, boxes or dustbags.

Your order will be shipped in a neutral box to protect your shipment from robbery.

INSURANCE

Versace insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.

In case of need for further support, please contact our Customer Care.
 

Promotions

Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.

Need Assistance? Please contact our Customer Care team on +1-888-721-7219